FAQ & ANSWERS
ANSWER: Simply give us a call, and we will get you booked in minutes!
By Phone: 773-817-8661
Answer: When booking, please have the following information:
- Primary Passengers Name, Email, & Phone #
- Pickup Date & Time
- Pickup location
- Stops (Ok to provide later)
- Drop-off location (Ok to provide later)
Answer: Hourly Service, Round-Trip Service, and One-Way Service.
Hourly Service: Transportation service for a designated time-frame, with multiple stops.
Round-Trip Service: Transportation to & from a location, with set pick-up times & locations.
One-Way Service: Transportation to a location, with a set pick-up time, pickup-location, & drop-off location.
Answer: Yes, we do provide hourly service.
Please submit our “Pricing Request Form” or call us for our hourly rates and our minimum requirements.
Answer: Yes, We would be happy to stock your vehicle with champagne or other beverages.There is a $30 convenience fee, plus the cost of the beverages. As of April 2017, in the city of Chicago, liquor is only allowed in our 14 Passenger vehicles ( 14 Passenger Limo Bus & 14 Passenger SUV Limo). Alcohol is no longer allowed inside of all other vehicles. Both sealed and opened liquor containers.
ANSWER: For reservations, the cancellation fee is 25% if cancelled after the reserve date, and 100% if cancelled less than 2 weeks before the event date. Any change to a reservation that occurs at less than the time frames or other stipulations set forth above will be deemed to be a cancellation of the original reservation and will result in the imposition of the applicable cancellation or modification fees. Deposits and prepaid reservations are non-refundable.
ANSWER: Some popular dates can get booked quickly. The most popular days are Saturdays during wedding season (April-October). Once you know the timeframe you would like to reserve, we recommend to reserve your date. A deposit of only $200 is required to reserve your date.
Answer: We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club.
Answer: We process the reservation balance 24 to 48 hours prior to your trip; it will show as a “Pending Transaction” on your credit card statement when viewed on-line. For all reservations, a deposit will be charged when booking.
ANSWER: Yes, a 20% gratuity (tip) is included in the total fare of every trip. You are not responsible for giving the driver a tip when exiting, the driver has already been taken care of. Anything you give the driver when exiting is extra to the amount you already tipped the driver on your bill.
Answer: As of January 2017, cash payments will no longer be accepted. A credit/debit card is required to make a reservation. Monthly or Bi-weekly billing accounts are also available.
Reservation Day Questions
Answer: Yes, our driver will contact the primary passenger once they arrive. Keep in mind that it is up to the primary passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. If possible, please provide us with at least two contact phone numbers. Call us immediately if you have any difficulty locating your chauffeur and vehicle.
Answer: Yes, but if you want to change any essential information about your route including your final destination, please call us and we’ll handle the details. Our experienced staff must keep accurate records to best serve you in making your trip a comfortable and safe experience.
Answer:If you do discover that you have lost or forgotten an item , please call our office at 773-817-8661. If the chauffeur finds the item, you can pick it up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.
Answer: Yes, we allow pets. Please note that company policy states that pets must be in a secure pet carrier at all times. We must be notified when making a reservation that a pet will be traveling in the vehicle.
Answer: Eating food is prohibited in the vehicles. Special exceptions can be made for select special occasions, such as weddings.